FAQs
1. How do I rent a dress?
Browse our collection of 1,400+ designer dresses, gowns, sets, and occasionwear online, with new arrivals added regularly. Once you find your look, select your size and preferred rental dates, then complete checkout to secure your reservation.
Your dress is reserved once your booking and payment are confirmed.
2. Can I try on a dress before renting?
Yes! You can visit our Makati showroom and try on your favorites before booking.
We offer The Closet Visit for individual fittings and The Blush Suite for a more private fitting experience with friends. Advance booking is recommended, as walk-ins are subject to availability.
Fittings are completely optional—you can also browse and book your dress online.
3. How long can I rent a dress for?
We offer flexible rental periods of 4, 8, 12, or 14 days, so you can choose what works best for your event and schedule.
Need your dress for more than 14 days? Contact us and we'll be happy to provide a custom rental quote based on your selected dress and rental period.
4. Do I need to clean the dress before returning it?
No—professional cleaning is included in your rental.
Simply return the dress to us as-is and we'll take care of the cleaning and steaming. Please do not wash, dry clean, iron, steam, or attempt to remove stains yourself, as this may damage delicate fabrics or embellishments.
5. What happens if I return my dress late?
Please return your rental on or before the return date shown in your booking. Late returns are subject to daily late fees, as your dress may already be reserved for another customer.
If you think you may be late, please contact us as soon as possible so we can check whether an extension is possible.
Extended or unreturned rentals may be considered lost, in which case the applicable replacement or retail value may be charged.
6. What if the dress gets damaged or lost?
We understand that minor wear can happen.
If your rental is returned with damage beyond normal wear, our team or partner atelier will assess the item. If the damage can be repaired, the corresponding repair cost may be charged.
For severe or irreparable damage, or if an item is lost or not returned, the applicable replacement or retail value may be charged.
If anything happens to your dress during your rental, please contact us right away so we can help.
7. What if the dress doesn't fit?
Each listing includes sizing information, measurements, fit notes, and photos to help you choose the best size.
Because sizing can vary between designers, we recommend checking the measurements listed on each individual piece rather than relying only on your usual clothing size.
Still unsure? Our team can help with sizing, or you can book a fitting at our Makati showroom before your event.
8. How do I receive my rental?
You can pick up your rental from our Makati showroom or arrange collection through your preferred courier.
Every dress is prepared and quality-checked before it leaves our showroom. Once your order is ready, you'll receive a notification with your pickup details.
Our regular pickup window is 11:00 AM to 8:00 PM.
9. Do you offer refunds, exchanges, or rescheduling?
Rental payments are non-refundable.
If your plans change, eligible bookings may be rescheduled, exchanged, or converted to store credit, subject to our cancellation and rescheduling policies and the availability of your preferred dress and dates.
Store credits are valid for three months from the date of issue.
We recommend contacting us as early as possible if you need to make changes to your booking.
10. Can I book a dress for same-day pickup?
Yes! Selected dresses may be available for same-day dress rental, subject to availability and preparation time.
Please allow us at least 4 hours to prepare and quality-check your dress before pickup.
For last-minute bookings, we recommend contacting us first so we can confirm that your selected dress can be prepared in time.
11. Can someone else or a courier pick up or return my dress?
Yes. You can arrange for someone else or your preferred courier to pick up or return your rental on your behalf.
Please make sure they have your booking name and order details so our team can properly release or receive the item.
12. How far in advance should I book my dress?
You can reserve your dress as soon as your event date is confirmed.
For weddings, graduations, balls, formal events, and other popular dates, we recommend booking early—especially if you have a specific designer, style, or size in mind.
Our most popular dresses and sizes can be reserved well in advance.
13. What types of dresses can I rent?
Our collection includes over 1,400 dresses and occasion pieces, with new arrivals added regularly.
You'll find designer gowns, cocktail dresses, wedding guest dresses, formal dresses, evening gowns, mini, midi and maxi dresses, bridal and civil wedding looks, vacation dresses, corporate event styles, sets, skirts, and more.
Whether you're dressing for a wedding, birthday, graduation, dinner, vacation, corporate event, party, or special celebration, you can find a look for the occasion without having to buy something you'll only wear once.
14. Where are you located?
Our designer dress rental showroom is located in Makati, Metro Manila, at:
9247 Dita St., San Antonio Village, Makati City
Just look for the pink gate. :)
You can browse and reserve our full collection online, then visit us for your scheduled fitting or pick up your rental from the showroom.
15. Why rent instead of buying?
Renting gives you the freedom to wear something different for every occasion without filling your closet—or spending full retail price on a dress you may only wear once.
With 1,400+ dresses and new arrivals regularly added, you can explore designer pieces, statement gowns, wedding guest looks, cocktail dresses, vacation styles, and more for a fraction of the commitment of buying.
Wear the dress you love, enjoy your moment, then return it to us when you're done.
Borrow the dress, own the moment.