FAQs
1. How do I rent a dress?
Browse our collection of 1,400+ designer dresses, gowns, sets, and occasion wear online, with new arrivals added regularly. Once you find your look, select your size and preferred rental dates, then complete checkout to secure your reservation.
Your dress is reserved once your booking and payment are confirmed.
2. Can I try on a dress before renting?
Yes! You can visit our Makati showroom and try on your favorites before booking.
We offer The Closet Visit for individual fittings and The Blush Suite for a more private fitting experience with friends.
Please note that all showroom visits are strictly by appointment only, and we do not accept walk-ins. A confirmed fitting appointment is required before visiting the showroom.
This allows us to manage fitting room availability and give each guest a more comfortable and personalized experience.
Fittings are completely optional—you can also browse our collection and book your dress directly online.
Do you accept walk-ins for The Closet Visit?
No. The Closet Visit is strictly by appointment only. We are unable to accommodate walk-ins, even if you are already near or at the showroom.
A confirmed appointment is required before visiting so we can ensure a fitting room and dedicated time are available for you.
We recommend booking your appointment in advance, especially for weekends and peak dates, as fitting slots may fill up quickly.
Please book The Closet Visit online before coming to the showroom.
Kindly note: Fitting appointment fees are non-refundable. We allow one reschedule, subject to slot availability, provided the request is made at least 24 hours before your appointment. We also ask guests to arrive on time so you can enjoy your full fitting session.
3. I’m running late for my fitting. Can I still come?
Yes! We understand that delays happen.
We allow a 15-minute grace period for fitting appointments. After this time, your reserved fitting room may be released to accommodate other guests.
If you arrive later than 15 minutes, you’re still welcome to come in and fit within your original appointment hour, subject to fitting room availability. Please note that we may not be able to extend your appointment beyond its scheduled end time.
If you know you’re running late, we recommend sending us a message so our team is aware.
4. Can I cancel or reschedule my Closet Visit?
We understand that plans can change. If you need to cancel or reschedule your Closet Visit, please let us know at least 24 hours before your scheduled appointment.
- Cancellations made at least 24 hours in advance may be rescheduled once or converted to Rentarela store credit.
- Store credits are valid for 3 months from the date of issue.
- Cancellations made less than 24 hours before the appointment are non-refundable and the fitting fee will be forfeited.
- No-shows are non-refundable and are not eligible for store credit or rescheduling.
- We do not provide cash refunds for cancelled fitting appointments.
5. How long can I rent a dress for?
We offer flexible rental periods of 4, 8, 12, or 14 days, so you can choose what works best for your event and schedule.
Need your dress for more than 14 days? Contact us and we'll be happy to provide a custom rental quote based on your selected dress and rental period.
6. Do I need to clean the dress before returning it?
No—professional cleaning is included in your rental.
Simply return the dress to us as-is and we'll take care of the cleaning and steaming. Please do not wash, dry clean, iron, steam, or attempt to remove stains yourself, as this may damage delicate fabrics or embellishments.
7. What happens if I return my dress late?
Please return your rental on or before the return date shown in your booking. Late returns are subject to daily late fees, as your dress may already be reserved for another customer.
If you think you may be late, please contact us as soon as possible so we can check whether an extension is possible.
Extended or unreturned rentals may be considered lost, in which case the applicable replacement or retail value may be charged.
8. What if the dress gets damaged or lost?
We understand that minor wear can happen.
If your rental is returned with damage beyond normal wear, our team or partner atelier will assess the item. If the damage can be repaired, the corresponding repair cost may be charged.
For severe or irreparable damage, or if an item is lost or not returned, the applicable replacement or retail value may be charged.
If anything happens to your dress during your rental, please contact us right away so we can help.
9. What if the dress doesn't fit?
The size indicated on each dress is based on the general sizing provided by the brand or designer. Please keep in mind that sizing and fit may vary between brands, styles, and dress cuts.
If you're unsure about the fit, feel free to contact our team and we'll be happy to assist you based on the information available for the dress.
For the best fit, we recommend booking a fitting at our Makati showroom before your event, especially if you're between sizes or trying a designer for the first time.
Please note that fittings are by appointment only.
10. How do I receive my rental?
You can pick up your rental from our Makati showroom or arrange collection through your preferred courier.
Every dress is prepared and quality-checked before it leaves our showroom. Once your order is ready, you'll receive a notification with your pickup details.
Our regular pickup window is 11:00 AM to 8:00 PM.
11. Do you offer refunds, exchanges, or rescheduling?
Rental payments are non-refundable.
If your plans change, eligible bookings may be rescheduled, exchanged, or converted to store credit, subject to our cancellation and rescheduling policies and the availability of your preferred dress and dates.
Store credits are valid for three months from the date of issue.
We recommend contacting us as early as possible if you need to make changes to your booking.
12. Can I book a dress for same-day pickup?
Yes! Selected dresses may be available for same-day dress rental, subject to availability and preparation time.
Please allow us at least 4 hours to prepare and quality-check your dress before pickup.
For last-minute bookings, we recommend contacting us first so we can confirm that your selected dress can be prepared in time.
13. Can someone else or a courier pick up or return my dress?
Yes. You can arrange for someone else or your preferred courier to pick up or return your rental on your behalf.
Please make sure they have your booking name and order details so our team can properly release or receive the item.
14. How far in advance should I book my dress?
You can reserve your dress as soon as your event date is confirmed.
For weddings, graduations, balls, formal events, and other popular dates, we recommend booking early—especially if you have a specific designer, style, or size in mind.
Our most popular dresses and sizes can be reserved well in advance.
15. What types of dresses can I rent?
Our collection includes over 1,400 dresses and occasion pieces, with new arrivals added regularly.
You'll find designer gowns, cocktail dresses, wedding guest dresses, formal dresses, evening gowns, mini, midi and maxi dresses, bridal and civil wedding looks, vacation dresses, corporate event styles, sets, skirts, and more.
Whether you're dressing for a wedding, birthday, graduation, dinner, vacation, corporate event, party, or special celebration, you can find a look for the occasion without having to buy something you'll only wear once.
16. Can you do alterations or adjustments?
To keep every piece in its original condition and fit, we do not offer or allow alterations to our rental items.
This includes any permanent or temporary alterations that may affect the fabric, stitching, structure, or design of the piece.
If you’re unsure about the fit, we recommend checking the measurements and fit notes on the product page or booking a fitting at our Makati showroom before your event.
17. What if I need to exchange my rental?
We want you to feel confident in the piece you’ve chosen. If your rental doesn’t fit, or your plans, dress code, or preferences change, you may request an item exchange, subject to availability and our exchange policy.
Item Exchange
Exchange requests must be made:
- Before your rental start date, or
- Within 12 hours of receiving or picking up your rental
If your replacement item has a higher rental value, you’ll simply need to pay the difference.
If your replacement item has a lower rental value, the remaining balance will be issued as Rentarela store credit, valid for 3 months from the date of issue.
All exchanges are subject to availability and are considered final once confirmed.
Please note that rental payments are non-refundable, and any eligible balance will be issued as store credit rather than a cash refund.
If you need an exchange, please contact us as soon as possible so our team can help you find another piece for your event.
18. Where are you located?
Our designer dress rental showroom is located in Makati, Metro Manila, at:
9247 Dita St., San Antonio Village, Makati City
Just look for the pink gate. :)
You can browse and reserve our full collection online, then visit us for your scheduled fitting or pick up your rental from the showroom.